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Terms and Conditions

Last Updated: June 18, 2026

These Terms and Conditions ("Terms") govern your access to and use of the Ashwheel Dealer Management Software, online tools, and related services (collectively, the "Services") provided by Ashwheel ("we," "our," or "us"). By registering an account or using the Services, you agree to be legally bound by these Terms. If you do not agree, do not use the Services.

1. Agreement to Terms

By accessing or using Ashwheel, you confirm that you:

  • Are at least 18 years old and legally capable of entering into contracts.
  • Are registering on behalf of a legitimate business entity and have authority to do so.
  • Have read, understood, and agree to these Terms and our Privacy Policy.
  • Have obtained or will obtain all necessary consents and permissions from your customers before entering their personal data into the platform.

2. Description of Services

Ashwheel provides a cloud-based Dealer Management System (DMS) for automobile dealerships and service centres. Services include but are not limited to:

  • Vehicle stock and inventory management
  • Purchase and sales management
  • GST invoicing and billing
  • Workshop and job card management
  • Customer relationship management
  • Reports, analytics, and MIS dashboards
  • RC, HSRP, and follow-up tracking
  • General online productivity tools

The Services are provided on an "as-is" and "as-available" basis. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

3. Account Registration

You must register an account to access the DMS features. You agree to provide accurate and complete information during registration and to keep your account credentials secure. You are responsible for all activities that occur under your account.

Sharing of account credentials between multiple businesses is not permitted. Each business entity must maintain its own account.

4. Free Trial and Subscription Policy

New accounts receive a 30-day free trial with full access to all features. No credit card is required to start a trial.

After the trial period, continued access to the DMS features requires an active subscription. Subscription plans, pricing, and feature availability will be communicated via the platform and our official channels.

  • Subscriptions may be offered on monthly or annual billing cycles.
  • Pricing is subject to change with at least 30 days prior notice to active subscribers.
  • Free online tools (PDF tools, calculators, etc.) remain available without a subscription.

5. Payment and Refund Policy

  • Payment: Subscription payments are due in advance of the billing period. We accept payment via the methods made available on the platform.
  • No Automatic Renewals without Consent: Subscriptions do not automatically renew without explicit renewal confirmation by the user, unless agreed otherwise.
  • Refund Policy: Subscription fees once paid are generally non-refundable. However, if you experience a significant service outage attributable to Ashwheel within the first 7 days of a paid subscription period, you may contact us for a pro-rated refund consideration.
  • Trial Extensions: Trial extensions are granted at our sole discretion.

6. User Responsibilities and Acceptable Use

You agree to use the Services only for lawful purposes. You must not:

  • Enter false, misleading, or fraudulent data into the platform.
  • Use the platform to store or process data in violation of any applicable law.
  • Collect or store customer Aadhaar numbers, KYC documents, or other sensitive personal information without having obtained valid consent from the respective individuals, as required by applicable law.
  • Share your account credentials with unauthorized parties.
  • Attempt to gain unauthorized access to any part of the platform or its underlying systems.
  • Upload malicious code, viruses, or any material intended to disrupt the platform.
  • Reverse engineer, decompile, or attempt to extract the source code of the platform.
  • Use the Services to engage in any activity that violates Indian law or international law.

7. Data Ownership and Dealer Responsibility

Your data belongs to you. All customer records, invoices, inventory data, workshop records, and other business information you enter into Ashwheel remain your exclusive property.

Ashwheel acts as a data processor on your behalf and does not claim ownership over any business data you store within the platform.

You, the dealer, are the Data Fiduciary under the Digital Personal Data Protection Act, 2023. You are solely responsible for:

  • Obtaining valid consent from your customers before entering their personal data.
  • Ensuring your data collection practices comply with all applicable laws.
  • The accuracy, legality, completeness, and integrity of all data entered.
  • Responding to your customers' data access, correction, or deletion requests.

8. Intellectual Property

The Ashwheel platform, including its design, software code, features, branding, and documentation, is the exclusive intellectual property of Ashwheel. You are granted a limited, non-exclusive, non-transferable license to use the platform solely for your internal business purposes.

You retain all ownership rights over the business data and content you enter into the platform. You grant Ashwheel a limited license to store and process this data solely for the purpose of providing the Services.

9. Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms or our Privacy Policy.
  • We detect fraudulent, abusive, or illegal activity from your account.
  • Your subscription lapses and remains unpaid after the grace period.
  • We are required to do so by applicable law or court order.

Upon termination, you may request an export of your data within 30 days. After this period, your data may be permanently deleted from our servers, except where retention is required by law.

10. Confidentiality

Any non-public information you share with us while using the Services (business data, customer records, financial information) will be treated as confidential. We will not disclose such information to third parties except as described in our Privacy Policy or as required by law.

11. Disclaimer of Warranties

The Services are provided "as is" without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be error-free, uninterrupted, or completely secure.

Ashwheel does not warrant the accuracy of any reports, calculations, or data outputs generated by the platform. You are responsible for verifying all critical business information.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Ashwheel shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages.
  • Loss of business, revenue, profits, data, or goodwill.
  • Any damages arising from inaccurate, unauthorized, or unlawful data entered by the user or dealer.
  • Interruptions in service due to factors beyond our reasonable control (force majeure).
  • Any loss resulting from the dealer's failure to comply with legal obligations regarding customer data collection and consent.

In all cases, Ashwheel's total liability shall not exceed the amount paid by you for the Services in the three months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ashwheel and its officers, employees, and agents from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:

  • Your use of the Services in violation of these Terms.
  • Your violation of any third party's rights, including customer privacy rights.
  • Any regulatory action or legal claim arising from your failure to obtain proper customer consents.
  • Any data you enter into the platform that is inaccurate, illegal, or unauthorized.

14. Force Majeure

Ashwheel shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet or power outages, cyberattacks, or any other force majeure event.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or an in-app notification. Continued use of the Services after the effective date of changes constitutes your acceptance of the updated Terms.

16. Governing Law and Jurisdiction

These Terms are governed by and shall be construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mirzapur, Uttar Pradesh, India.

17. Contact and Grievance Officer

For any questions, concerns, or grievances regarding these Terms, please contact us:

  • Email: [email protected]
  • Response Time: We aim to respond to all queries within 5 business days.

By creating an account or using Ashwheel, you confirm that you have read, understood, and agree to these Terms and Conditions.

Read our Privacy Policy →